Refund and Returns Policy

The Payment, Returns, and Refund Policy set out the terms and conditions on the basis of which ED Pharmacy Online processes payments and refunds for the transactions that you  have made using the mobile application or through the website while availing the services available at your platform.

Payment –

You could make payments through UPI, internet banking, debit or credit cards to avail services related to the purchase of medications listed for sale on the platform. You will be directed to our payment aggregation partners to proceed to make payment. When you are redirected to the payment aggregator then you agreed to be bound by the terms and conditions and privacy policy prescribed to you by the payment aggregator on the basis of which the transaction occurs.

If you provide incorrect and inaccurate details for making the payment or if you use a credit or debit card that doesn’t lawfully owned by you or if you permit a third party to use your password then we will not be liable in any manner whatsoever.

Our Payment Aggregator may block your account number, card number, or transactions from any specific blocked or blacklisted cards, group of IP addresses, accounts, or geographic locations as deemed fit.

Payment Aggregator possesses the right to cancel or reject payments for any order that includes suspicious or unlawful transactions, fraud or suspicious activities, or over payment made due to error or other issues. We ensure to keep the financial information confidential all the times and will not utilize or share the same with any third parties.

Return & Cancellation of Orders

We ensure to deliver correct medications in undamaged conditions every time the customer places an order on our website. We strongly recommend you to check the condition of the product that you have received at the time of delivery and contact us if you found any discrepancies.

Our team will when whether your order is eligible for return or not. You can easily raise a return request within 48 hours of receiving the product from the delivery person. Our team verifies and reviews the returns for eligibility. If you have already used the whole product then the return is not possible.

To raise the return request you can anytime get in touch with our live chat support team or email us at [email protected] anytime.


There might be certain orders that we cannot accept and cancel. We reserve the right to cancel or refuse any order for any reason. There are some situations that might result in cancelling the order when there are limitations on the quantities of certain medications, errors in pricing information, or problems identified by our department.

In case we receive a cancellation request and the order has not been shipped by us then we can cancel the order and refund the overall amount in the refund section. The orders that have been shipped out will not be cancelled according to our policy.

For the refunds you need to provide us the

  • Bank Account number,
  • IFSC code,
  • Account Holder’s Name,

For more details reach us out anytime we will clear your doubts and queries regarding the refund, return, and cancellation process.

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